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“Work like you own it”: not-so common sense in the service industry.

Last Wednesday, the Biltmore Hotel hosted Dr. Bryan K. William’s workshop and keynote speech concentrated on bettering the service industry. Albeit the keynote speech was engaging, it shed light on the not-so common-sense tips that help raise a company’s customer service and overall service, highlighting the loss of humanity in today’s corporate and cold business environment. Mr. Williams outlined 6 habits to enforce in the workplace in order to better service: for an employee to ask him/herself how and who he/she will “wow” today, to identify customer preferences, to give fellow teammates recognition, to be an ambassador of their workplace and company, to sign off work/personal service standards, and to acknowledge, resolve and own complaints and help avoid them in the … [Read more...]

Aggressive Ransomware campaign was recently released

A particularly aggressive Ransomware campaign was recently released.  It was observed and mention by several Companies around the world, their IT departments had notified that more than 120,000 E-Mails were sent daily over the last weeks. Ransomware is malicious software that encrypts files and demands payment for the decryption key. In the latest strain: The spam subject is an empty, “Fw:”, with a zip file attachment named: xls_convert_recipientname_randomnumber.zip. The body of the message indicates that the attachment contains requested invoices in Excel file format. The other campaign was sent with subject “Profile” containing a similar zip file attachment. The name of that attached file is: recipientname_profile_randomnumber.zip. As always, we suggest … [Read more...]

Women can benefit from mentoring.

                Mariana Vega. On Saturday March 5/2016, I attended the inaugural Mentoring Walk to celebrate the International Women’s Day, (March 8th). Rendez Vous and Vital Voices hosted this event, and a panel discussion with the purpose of empowering women to grow professionally and become leaders.   Maria Gabriela Hoch, Vital Voices Argentina Honorary President & Co-founder, conducted the event. Natalia Martínez-Kalinina, General Manager at CIC, facilitated the discussion and the distinguished guests were Teresa Weintraub, Managing Director at Merrill Lynch, and Emily Berlin, Senior Consultant at Global Power Generation, SoEnery International.   As I expected, most of the audience were … [Read more...]

Muere María Elena Velasco, “La India María” a los 74 años.

  Un icono de la comedia mexicana, la señora María Elena Velasco falleció el día de hoy en la Ciudad de México, según fuentes de prensa en México; sin embargo, aún no ha sido confirmada oficialmente de que falleció. Hace meses se rumoraba que la actriz trataba de sobrevivir la batalla contra el cáncer de estómago. Nacida en la Ciudad de Puebla, interpretó sus papeles al lado de los actores como Eulalio González "Piporro" en Ruletero a toda marcha (1962) y El rey del tomate (1963); Enrique Lucero en El revólver sangriento (1964); y Fernando Soto"Mantequilla" en Los derechos de los hijos (1963), solo mencionar algunos. Su éxito fue rotundo cuando filmo, en 1972 la serie televisiva como la “India María”.   … [Read more...]

Why is Miami “The Magic City”?

by REBEKKAH MAR When I graduated from high school, I wanted to escape the hectic traffic, crowded beaches, and nightlife of Miami, Florida. But once I spent a year in Gainesville, I ached to come home. The city lacked Miami's diversity, culture, and history. I realized that I took the city for granted and never explored the depth of as to why Miami is known as "The Magic City." The label "The Magic City" was coined when Miami transformed from a small pioneer town in 1900 of 1,618 residents to a city containing 29,549 residents only twenty years later. This transformation led to new transportation developments as well as tourist resorts. Miami's population only continued to increase. After World War II, families moved to the area due to the accessibility of military training … [Read more...]