My title page contents

¿Visita decente de Trump a México? Diálogos de Sordos eso, que ni qué.

No tengo ni palabras decentes para describir lo que paso el día de ayer. Trate de recordar todo el día, cuál de los candidatos a la Presidencia de los Estados Unidos halla sido invitado oficialmente por algún Presidente de México durante nuestra historia de diplomacia entre ambos países, las visitas oficiales si se encuentran resgistradas (1). Durante todos estos años, han ido varios representantes de visita, como Reagan a México cuando era precandidato al partido Republicano, siendo todavía Gobernador de California – y donde mi padre (Ariel Ramos Guzmán) lo conoció por primera vez, en el Aeropuerto de la Ciudad de México, donde solito esperaba su avión de regreso a casa. Pero nunca, bienvenidos OFICIALMENTE por alguna delegación del SRE (2) y menos por Presidente de la … [Read more...]

“Work like you own it”: not-so common sense in the service industry.

Last Wednesday, the Biltmore Hotel hosted Dr. Bryan K. William’s workshop and keynote speech concentrated on bettering the service industry. Albeit the keynote speech was engaging, it shed light on the not-so common-sense tips that help raise a company’s customer service and overall service, highlighting the loss of humanity in today’s corporate and cold business environment. Mr. Williams outlined 6 habits to enforce in the workplace in order to better service: for an employee to ask him/herself how and who he/she will “wow” today, to identify customer preferences, to give fellow teammates recognition, to be an ambassador of their workplace and company, to sign off work/personal service standards, and to acknowledge, resolve and own complaints and help avoid them in the … [Read more...]

Jet.com blasting into e-commerce

Last Thursday’s event, hosted in Brickell’s Building & Co., brought Jet.com’s Director of Program Management Rick Paster to inform the Miami tech-scene about the company and some key strategies being implemented. Jet.com is an e-commerce site where adding a product to the checkout cart unlocks discounts for other similar, complimentary products, almost on an endless pathway; the user sees savings go up as the quantity of goods purchased also goes up. The company has been coined the “Amazon-killer”; however, Paster made the important point that the company does not consider itself a killer or competitor to Amazon, as there is room for many, diverse players in the e-commerce industry. It was refreshing to hear an executive reminding the public that competition and … [Read more...]

IMA event: Terry B. Jones on innovation

Last Thursday, June 9, I had the pleasure of attending a discussion on innovation and shifting business strategy, led by Terry B. Jones. After a cocktail hour hosted at the NSU Art Museum in Ft. Lauderdale, the talk commenced in the auditorium across the breezeway. I must admit I did not know who Mr. Jones was, but I assumed he must be a marketing magnate, as the talk was organized by IMA. To my mistake and surprise, Mr. Jones is actually one of the founders of Travelocity and Kayak; so in a sense, he has developed businesses that market travel. Mr. Jones is in the business of facilitating the where and the when behind consumer choices, but he discussed the increasing importance for businesses to assess the self-reflexive why that drives consumer decisions. Businesses must break down … [Read more...]

Women can benefit from mentoring.

                Mariana Vega. On Saturday March 5/2016, I attended the inaugural Mentoring Walk to celebrate the International Women’s Day, (March 8th). Rendez Vous and Vital Voices hosted this event, and a panel discussion with the purpose of empowering women to grow professionally and become leaders.   Maria Gabriela Hoch, Vital Voices Argentina Honorary President & Co-founder, conducted the event. Natalia Martínez-Kalinina, General Manager at CIC, facilitated the discussion and the distinguished guests were Teresa Weintraub, Managing Director at Merrill Lynch, and Emily Berlin, Senior Consultant at Global Power Generation, SoEnery International.   As I expected, most of the audience were … [Read more...]